Privacy Policy

Privacy Policy – Grekam Wabot Last Updated: 05-09-2025 At Grekam Wabot (operated by Grekam Visuals Pvt Ltd, Coimbatore, Tamil Nadu), we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard information when you use our WhatsApp Business API services. 1. Information We Collect We may collect the following types of data: Business Information: Company name, registration documents, GST/PAN, website details. Account Information: Name, email, phone number, login credentials. Customer Data (End Users): Phone numbers, messages, opt-ins, and interaction history (only processed through WhatsApp API). Usage Data: Analytics, delivery reports, message status updates. Technical Data: IP addresses, browser type, device information, and cookies (for website performance). 2. How We Use Information Your data is used to: Provide and maintain WhatsApp API services. Send and receive business messages on your behalf. Verify your business identity and comply with Meta’s policies. Improve our services through analytics. Ensure security, fraud prevention, and compliance with regulations. 3. Data Sharing We do not sell or trade your data. We may share data only with: Meta Platforms (WhatsApp) for API integration and compliance. Vetted third-party service providers (hosting, analytics, payment gateways). Legal authorities if required by law. 4. Data Security All communications are encrypted via Meta’s WhatsApp API infrastructure. Access to customer data is restricted to authorized personnel. We follow industry-standard security practices to prevent unauthorized access. 5. Your Responsibilities You must obtain valid customer consent (opt-in) before sending messages. You are responsible for ensuring your use of our platform complies with Meta’s WhatsApp Business & Commerce Policies. You must safeguard your login credentials and business account access. 6. Your Rights You have the right to: Access, update, or delete your account information. Request a copy of your stored data. Opt-out of non-essential communications. For such requests, contact us at: support@grekam.in . 7. Cookies & Tracking We use cookies and tracking tools for: Improving website functionality. Measuring traffic & user engagement. Personalizing user experience. You may disable cookies in your browser settings, but some features may not work. 8. Data Retention Business account data is retained as long as your account is active. Customer conversation data is stored only as required for delivery, analytics, or regulatory compliance. Data may be deleted upon account termination, subject to legal obligations. 9. Third-Party Links Our platform may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies. 10. Children’s Privacy Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. 11. Policy Updates We may update this Privacy Policy from time to time. Changes will be notified on our website, and continued use of our services implies acceptance. 12. Contact Us If you have questions about this Privacy Policy, contact us: 📍 Grekam Visuals Pvt Ltd Coimbatore, Tamil Nadu, India ✉️ support@grekam.in 🌐 https://wabot.grekam.in